We expect that fixtures and fittings in your home will deteriorate over time with normal use. This is called fair wear and tear and you will not be charged for this.
You will be charged for any damage caused wilfully, negligently or accidentally by you, members of your household or visitors. This is called tenant liability.
If you are charged tenant liability, you must pay the total cost of the repair after it has been carried out. If you are unable to pay the full amount, you may be able sign up to an agreed and suitable payment plan to pay the debt by instalments.
We may take legal action for non-payment of tenant liability debts.
Damage caused by a third party who has not been invited onto your property will not be charged to you if it is reported to the police within 24 hours and a Police Report Number is provided to us. If the person who caused the damage is known to you, their details must be given to the police. We may verify information provided and press charges to recover the cost of the damages.