Reporting Repairs

Alliance Housing are committed to providing you with a safe, comfortable and functional home. We would like you to report all repairs and maintenance issues to us as soon as possible so we can arrange for repairs or replacement. ‍

Repair Priority

We aim to respond to maintenance requests as soon as possible. We prioritise maintenance work that poses a health and safety risk to tenants or where there is a risk of damage to the property.

Urgent 24 Hours (EMERGENCY) – When there is a threat to the immediate safety or health of people or there is serious damage to property.

Examples include;

• Risk of fatality or serious injury
• Building insecure after forced entry
• Gas leak or exposed electrical component
• Flood from water, sewerage or storm
• Blocked or broken toilet
• Serious roof leak
• Failure or breakdown of gas, electricity or water
• Fault or damage to essential services or appliances
• Fire alarm

Priority within 48 hours – When there is a failure or breakdown of any essential services on the premises for cooking, heating or laundering.

Within 28 days – Repairs that do not pose a health and safety risk but require attention.

Examples include;

• Drippy taps
• Loose internal door handles
• Tiling
• Torn screens
• TV antenna
• Kitchen cupboard doors not closing

How Can You Assist Us to Help You?‍

• Let us know if there are any items that may be a danger to contractors or if there are special directions for access
• Keep access clear by removing any obstacles around the area where the maintenance needs to be performed e.g. furniture or cars in driveways
• Provide us with a Police Report Number (PRN) if the damage has been caused by you or another party and reported to the police

After Hours Maintenance

‍We provide tenants with an after-hours maintenance service (for emergencies only) through calling 9788 1131.

This after-hours service (available 4:00pm-8:00am Mon-Fri and all day Sat-Sun) is only for Alliance Housing WA tenants experiencing a maintenance emergency.

Please note, examples of emergency or urgent repairs include, but are not limited to;

• A gas leak
• A burst water pipe, or damaged water fitting or fixture, that causes a large amount of water to be wasted
• Electricity, gas or water supply loss/fault
• Property not being secure (risk of break-in)
• Serious storm, fire or flooding damage
• Faulty smoke alarm/s
• A broken or blocked toilet (if only one toilet in property)
• Faulty RCDs
• Any other serious fault or issue that causes the property to not be safe or secure

If you report an emergency situation but it could reasonably have waited until the next working day (or you have allowed a routine situation to turn into an emergency by not reporting it sooner) you may be charged for the cost of the repair. 

If you use the after-hours service to report an emergency situation, you must make sure someone is home to allow access for contractors to tend to the repair.

An emergency situation reported after hours may be temporarily made good until a permanent repair can be made during normal working hours. For example, a broken window may be boarded and re-glazed the following day.