This information sheet explains how to request a repair to your home and how we prioritise repair requests. It also explains what you are responsible for maintaining and what Alliance Housing are responsible for maintaining in your home.
When there is a threat to the immediate safety or health of people or there is serious damage to property.
When there is a failure or breakdown of any essential services on the premises for cooking, heating or laundering.
Repairs that do not pose a health and safety risk but requires attention.
The following are examples of items that you are responsible as a tenant to maintain. Please seek the appropriate advice before attempting any work in your home.
We are responsible for maintaining:
You can arrange for a tradesperson to carry out a repair at your home, however, it will be at your own cost. You will need to pay the tradesperson at the time of the repair. Urgent repairs due to a genuine failure of an essential function at the property will be reimbursed by us. Please provide your Tenancy Officer with the receipt for us to arrange payment. This policy reflects our obligations to you as your landlord under the Residential Tenancies Act 1987.
As the tenant you are responsible for repairing or replacing any damage caused by anyone living or visiting the property. This includes damage to any common areas.
If you experience a life threatening emergency at your home, you should contact the appropriate emergency service no matter what time of day. This includes gas leaks, dangerous electrical faults, burst water pipes, hazardous materials and a fault or damage that causes the property to be unsafe and not secure. Report the emergency to us as soon as possible. Here are some of the emergency numbers you might want to take note of.