Repairs Information

Repairs to your home

This information sheet explains how to request a repair to your home and how we prioritise repair requests. It also explains what you are responsible for maintaining and what Alliance Housing are responsible for maintaining in your home.

Repair Priority

We aim to respond to maintenance requests as soon as possible. We prioritise maintenance work that poses a health and safety risk to tenants or where there is a risk of damage to the property.

Urgent 24 Hours
(Emergency)

When there is a threat to the immediate safety or health of people or there is serious damage to property.

  • Risk of fatality or serious injury
  • Building insecure after forced entry
  • Gas leak or exposed electrical component
  • Flood from water, sewerage or storm
  • Blocked or broken toilet
  • Serious roof leak
  • Failure or breakdown of gas, electricity or water
  • Fault or damage to essential services or appliances
  • Fire alarm

Priority 48 Hours

When there is a failure or breakdown of any essential services on the premises for cooking, heating or laundering.

  • Roof damage
  • Hot water systems
  • Water leaks

Non-Urgent within
28 days

Repairs that do not pose a health and safety risk but requires attention.

  • Drippy taps
  • Leaking gutters or downpipes
  • Torn screens
  • Tiling
  • Loose internal door handles
  • TV antenna
  • Doors/cupboards not closing

Responsiblities

Tenant Responsibilities

The following are examples of items that you are responsible as a tenant to maintain. Please seek the appropriate advice before attempting any work in your home.

  • Replacing or re-fixing broken toilet seats
  • Replacing sink and bath plugs
  • Clearing blocked bath, basin, sink, shower or toilet caused by items you have introduced such as grease, hair etc.
  • Replacing shower curtains
  • Replacing or providing any curtain rails, poles, and tracks
  • Replacing power plugs on free standing electrical appliances (that you own)
  • Replacing light globes and fluorescent tubes and starters
  • Resetting tripped fuse boxes with no underlying cause
  • Fitting or replacing a doorbell and battery
  • Replacing missing or lost keys
  • Maintaining any fixture you have fitted such as ceiling fans or shelves
  • Re-fixing loose handles, latches and catches to doors and cupboards
  • Resetting or programming reticulation controls(when instruction manuals have been issued)
  • Maintaining TV aerial point and satellite dishes that you have fitted
  • Plumbing and fitting your own domestic appliances. This may be completed by a registered plumber/gas fitter or electrician
  • Replacing or providing any curtain rails, poles, and tracks
  • Providing or replacing a rubbish bun unless provided by the council

Alliance Responsibilities

We are responsible for maintaining:

  • Any communal areas
  • The structure and outside of your home
  • The fixtures and fittings we have provided (except those which you have accepted written responsibility for). This includes drains, gutters and outside pipes, the roof, outside walls and doors, window catches and window frames (including necessary external painting)
  • Inside walls, floors and ceilings, doors and frames and door hinges
  • Maintaining and replacing basins, sinks, baths, showers, toilets as well as the water supply and water pipes
  • Unblocking waste pipes, except where you have caused the blockage
  • Electrical wiring including power points and switches
  • Water heaters
  • Gas pipes and appliances provide by us
  • Pathways and steps
  • Permanent external structures such as garages and stores
  • Boundary walls and fences
  • Smoke alarms

Arranging your own repairs

You can arrange for a tradesperson to carry out a repair at your home, however, it will be at your own cost. You will need to pay the tradesperson at the time of the repair. Urgent repairs due to a genuine failure of an essential function at the property will be reimbursed by us. Please provide your Tenancy Officer with the receipt for us to arrange payment. This policy reflects our obligations to you as your landlord under the Residential Tenancies Act 1987.

Damage caused by you to the property

As the tenant you are responsible for repairing or replacing any damage caused by anyone living or visiting the property. This includes damage to any common areas.

Report repairs by:

Phone
(08) 9791 5438
Monday - Friday
9am – 4pm
for all repairs
Email
Online
Phone *
(emergency only)
(08) 9788 1131
4pm - 8am
Monday - Friday
All day Saturday and Sunday
*Charges may be applied to your account for any repairs reported outside office hours that are not genuine emergencies. See examples of emergency repairs below

Dealing with a property emergency

If you experience a life threatening emergency at your home, you should contact the appropriate emergency service no matter what time of day. This includes gas leaks, dangerous electrical faults, burst water pipes, hazardous materials and a fault or damage that causes the property to be unsafe and not secure. Report the emergency to us as soon as possible. Here are some of the emergency numbers you might want to take note of.